OpsFlow brings your back-office under control. Multi-step task workflows, automatic SLA tracking, escalation alerts, and mandatory proof-of-work reporting — all in one platform.
Most software digitizes patient flows or sales. Internal operations — the back-office engine — stays in the dark.
Assignments get posted in WhatsApp or Telegram group chats. Tasks disappear in the scroll. Nobody can trace who was responsible when deadlines are missed.
A forgotten license renewal or delayed reagent order can shut down a clinic entirely. Teams find out about missed deadlines after the damage is done.
Without measurable KPIs, management can't objectively evaluate back-office performance. Bonuses and reviews become guesswork instead of data-driven decisions.
When an employee leaves, their history of vendor agreements, processes, and task solutions goes with them — stored in a personal phone, not a corporate system.
Six core capabilities that replace the mess of messengers and spreadsheets with a single controlled system.
Tasks move through defined steps — each assigned to the right department, with auto-assignment to the least-loaded staff member. No manual routing.
Every task has response and completion SLA timers. Approaching deadlines turn yellow. Overdue tasks trigger automatic escalation to the manager via Telegram.
Employees cannot close a task by simply changing its status. A mandatory report form requires a written summary and file attachments — receipts, scans, photos. Stored securely in the cloud.
Set up templates for recurring processes — monthly tax submissions, weekly inventory checks, daily cash reconciliations. The system auto-creates and assigns them on schedule.
Automatic KPI dashboards show each employee's execution rate, average completion time, and SLA compliance index — objective data for bonuses and performance reviews.
Executors see only their own tasks. Department heads see their team's boards. Super-admins get cross-department dashboards for multi-location management.
Manager or template creates a task. System finds the right template and assigns the first step to the least-loaded employee in the department.
Employee accepts the task, works through each step. SLA timers run. Telegram alerts fire if a step is approaching its deadline.
To close the task, the employee fills a mandatory report: summary text and file attachments. No report — no completion. Saves to cloud permanently.
Manager receives the report, reviews attached evidence, and either accepts or sends back for revision. Full audit trail is preserved forever.
The most common failure in task management is the meaningless status change. OpsFlow makes it technically impossible to mark a task complete without evidence.
Executor must describe what was done, what decisions were made, and any notes for future reference.
PDF scans, photos, receipts, signed documents — uploaded directly to secure cloud storage and linked to the task forever.
Manager reviews the submission and either approves or returns for revision. The task isn't closed until sign-off is given.
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OpsFlow adapts to the structure of your organization — from a single-location clinic to a hotel chain.
OpsFlow is not a standalone tool. It's the operations management layer of the Touchin platform — already running in hotels across Central Asia. The infrastructure is proven; OpsFlow extends it to any business vertical.
The same multi-tenant SaaS architecture, task engine, and SLA system that manages hotel staff and guest requests now serves any back-office team — from medical centers to enterprise operations.
Let's show you OpsFlow running on a real back-office setup — adapted to your industry and team structure.
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